If we have your product(s) in stock, we will email you a upon receipt of your order and again confirming that the items have shipped. In-stock orders normally ship within 3-4 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.

You may contact us at:
email: customerservice@completeandbalanced.com

We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on this website, we will provide you with an opportunity to place an order at the correct price. Your properly completed order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with us.

If you wish to cancel an order, you may request a cancellation by calling 1-519-821-8884. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective.

If for any reason you are not completely satisfied with THE BALANCER supplement, we will gladly give you a full refund or exchange if you return it to us within 30 days of purchase in its original condition (un-opened bottles) along with your invoice. Shipping charges are non-refundable. However, we will refund your original shipping costs if you are returning an item because of an error on our part, or the product is defective. There are no refunds on book purchases unless you have proof that the book arrived damaged, in which case we will replace the damaged book with an undamaged copy.

We rely on the information you provide through this website, including account information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.