POLICY - Please read carefully. Placing an order indicates that you have read and accept the following terms:
We will gladly give you a full refund for your purchase of HILARY'S BLEND
supplement if you
return the product to us within 30 days of purchase in its original condition
(re-sellable, un-opened jars). Note: shipping charges are non-refundable.
However, we will refund your full shipping costs if you are returning
an order because of an error on our part, or because the product arrived damaged. Because we cannot re-sell returned books, there are no refunds on books purchases. However, if the
book arrived damaged, we will replace the book at our cost (including shipping charges) with an
undamaged copy. Please notify us of damages within 30 days of purchase.
FILLING AND OUT-OF-STOCKS
If we have
your product(s) in stock, we will email you a shipping notice confirming
that the items have shipped and are en-route to you. In-stock orders normally
ship within 3-4 business days of placing your order. You can track your
order by clicking on "Track order" at the top right of this
screen. Out-of-stock orders will ship once the item is back in stock.
We will send you the shipping notice once the item is back in stock and
has been shipped. How soon you receive the product(s) depends on the shipping
method you have chosen.
If you wish to cancel an order, you may request a cancellation by logging
into your account and cancelling your order or by calling 1-519-821-8884.
We cannot accept cancellation requests after you have received email notification that your order has been shipped.
cart indicates the estimated shipping costs and estimated delivery times for various
shipping options. These costs are calculated based on the shipping option
you have selected, your product selection and your shipping address.
Delivery of your order is subject to the availability of our inventory
and the shipping method you select. In-stock orders are generally filled
within 3-4 business days. Delivery options and time estimates are provided
in your shopping cart.
We do not ship to addresses in Canada. Our products are sold in veterinary clinics across Canada. Any veterinarian in Canada can order my products for you. For more information, please click here. We do ship to addresses in the US. Our online store can be used by American customers. We do not ship outside
of North America at this time. To make sure that orders being sent to
PO boxes and rural route addresses get to their proper destination,
please include a physical street address, highway number and/or an emeregency
number with your order. Carriers usually deliver between 8 am and 5
pm local time. If you are not home to accept delivery, USPS will generally
leave a delivery notification card with further details and a pick up
location. For your own security, please bring proper photo identification
when you pick up your order.
You can check the status of your order by clicking on the "Track
Order" link at the top of any web page. Tracking numbers will not
be provided for all shipments to the US. You can trace your package
by visiting Canada Post's website at www.canadapost.ca or calling 1-888
550-6333 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time
and referring to your tracking number.